Last Updated: May 12, 2026

Refund & Return Policy

This Refund & Return Policy explains how BaseLabs.is handles order cancellations, damaged shipments, incorrect deliveries, and approved refund, replacement, or reshipment requests.

1. Policy Overview

All sales on BaseLabs.is are final once an order has been successfully delivered.

Due to the nature of our research-use products, returns are not accepted after delivery. However, in limited cases such as damaged items, incorrect shipments, or confirmed delivery issues, we may review requests for replacement, reshipment, store credit, or refund.

2. Returns and Non-Returnable Items

Routine returns are not accepted once an order has been fulfilled or delivered.

The following are not eligible for return or refund:

• Opened, altered, or used items
• Products not stored under recommended conditions after delivery
• Orders placed incorrectly by the customer
• Requests based on personal preference or change of decision

Once an order has entered processing, packing, or shipping stages, cancellations or return requests may not be approved.

3. Damaged or Incorrect Orders

If your shipment arrives damaged or contains incorrect items, please notify us within 48 hours of delivery.

To help us review your request quickly, please provide:

• Your order reference number
• Clear images of the package label
• Photos showing the packaging condition
• Photos of the affected product(s)

After review, BaseLabs.is may offer a replacement, store credit, reshipment, or refund depending on the situation.

4. Lost Packages and Shipping Delays

If a shipment appears delayed, we will review tracking details and carrier updates before taking further action.

In cases where a package is reasonably confirmed as lost, we may provide a reshipment, store credit, or refund.

Delays caused by carriers, weather, customs, incorrect shipping information, or high shipping volumes do not automatically qualify for compensation.

5. Cancellations and Order Changes

Requests for cancellation or modification must be submitted as soon as possible after placing the order.

Orders that have not yet entered processing may be eligible for changes. Once an order has been packed, processed, or dispatched, modifications or cancellations are no longer possible.

6. Refund Timing

Approved refunds are issued back to the original payment method unless otherwise agreed.

Processing times may vary depending on your payment provider, bank, or financial institution.

7. How to Request Support

To submit a request, please include:

• Your full name
• Order number
• Detailed explanation of the issue
• Relevant images, package details, or tracking information

8. Policy Updates

BaseLabs.is reserves the right to update or modify this policy at any time.

Any updates will be reflected on this page with a revised date.